Legal
Refund Policy
Last updated: August 2026
1. Requesting a refund
If you have a problem with your subscription, contact us on WhatsApp or by email as soon as possible so we can try to resolve it. Most access issues can be fixed quickly with setup support.
2. Eligibility
Refund requests are considered on a case-by-case basis, taking into account the nature of the issue, how much of the subscription period has been used, and whether we have had a reasonable opportunity to resolve the problem first.
3. What is not covered
We do not offer refunds for change of mind after setup information has been provided and the service has been used, or for issues caused by incompatible hardware, unsupported devices, or a customer's own internet connection.
4. How to request a refund
Message us on WhatsApp or email [email protected] with your order details and a description of the issue. We will respond and let you know the outcome.
Chat on WhatsApp5. Processing time
Where a refund is approved, we aim to process it within a reasonable timeframe. Exact timing can depend on the original payment method used.
6. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.